Support Overview
The goal of our Customer Support Service is to enable you and your organization to realize the value of your investment in SuperSTAR.
Underpinning this goal is our commitment to deliver superior customer services at all times.
- FASTER and SAFER responses to support inquiries. Our Customer Support Center is staffed by a dedicated team of SuperSTAR experts, most with implementation experience, who can provide reliable advice and support about the use of our products. We always strive to be highly responsive to our customer’s support inquiries.
- EASIER access to support and advice. Along with phone and email support access, STR has online resources that make it easy for our customers to find answers to their questions. This includes the Frequently Asked Questions database, User Forum, and a comprehensive Technical Knowledge Base.
- EASIER access to software updates. Our Support Plan provides access to SuperSTAR product updates. Adaptable services for your needs. STR's Support Plan can be enhanced at any time to meet the specific business needs of our customers through the selection of support service options.